A hotel concierge that answers by text and knows its limits.
Guests message the hotel the way they always have. Clef replies, acts inside the property's own systems, and checks with the front desk wherever the hotel has drawn a line.
Seven guest requests, start to finish.
Towels, a late checkout, a dinner booking, a disputed charge. Watch Clef read each one, check the hotel's rules, and either reply or hand it to the right person.
Read this run as text
- Guest, Room 412, 09:01: "Any chance of a late checkout?"
- Read: Clef checks the rate policy. Tonight is sold out.
- Rule: A late checkout on a sold-out night needs a person.
- Held: Waiting on D. Laurent, front office manager.
- Approved: D. Laurent clears it at 09:03.
- Sent to guest: "2pm is confirmed for room 412. Enjoy the slow morning."
Sample run. Names and times are illustrative.
It sees the request and the records you connect it to, and nothing more, through credentials your team can pull at any time.
You draw the line. Anything touching money, capacity, or reputation waits for a named person before it moves.
Clef confirms what's inside your limits and holds the rest for a person, so a pending request never turns into a promise you have to keep.
It fits the hotel you already run.
Clef connects to the property management system, housekeeping, point of sale, and maintenance tools. We confirm each connection with you before setup starts.
The front office decides what Clef may confirm on its own and what waits for a manager, such as refunds, upgrades, and room moves.
Every conversation and action is kept for review, and Clef can run in the hotel's own cloud.
Guest texting switches on at each property after carrier registration and the hotel's own requirements are complete.
Clef, answered
What can Clef do without asking?
Whatever the front office allows. Routine requests, such as extra towels or a dinner booking, can be confirmed on the spot. Anything involving money, room changes, or a complaint waits for a named staff member.
What happens when Clef can't help?
It tells the guest a person is on it and passes the whole conversation to the right staff member, so nobody starts over.
How do we get started?
Tell us about the property. We map how guest requests reach your team today, agree on what Clef may handle, and give you a fixed price before setup begins.
See Clef with your own requests.
Send us three messages your team answers every week. We'll show you how Clef would handle each one.