AI for hotels, with the front desk in control.
Elyon builds AI for hotels and hospitality groups. Our concierge, Clef, answers guests by text, acts inside the property's own systems, and waits for staff approval wherever the hotel sets a limit. Behind the desk, we map and automate the manual work that eats your team's hours.
What Elyon does for hotels
Every message answered, day and night.
Guests text the hotel the way they would text a person. Clef replies, books what it's allowed to book, and hands everything else to the front desk with the conversation attached.
Requests land in the right queue.
A message about towels or a broken AC becomes a ticket for housekeeping or maintenance, with the room number filled in, and the guest gets an update instead of a callback.
Charges explained, credits approved.
Clef reads the folio, explains a charge in plain words, and sends any refund or credit to a manager to approve before the guest hears a yes.
Less copying between systems.
We map the manual work behind the desk, such as group booking emails, daily reports, and handoffs between the property management system and other tools, then automate the steps your team signs off on.
Where your staff decide
- Refunds and credits
- Upgrades and comps
- Room moves
- Anything outside policy
Clef works inside limits the front office sets and asks a named person before it crosses one. Every message and action is logged, and Elyon can run in your own cloud, so guest data stays in your tenancy.
Questions we hear
Does Clef replace the front desk?
No. Clef takes routine requests off the desk and hands anything sensitive or unusual to a person, with the full conversation, so no guest has to repeat themselves.
Which hotel systems does Clef work with?
Clef connects to the systems a hotel runs on: the property management system, housekeeping, point of sale, and maintenance. We confirm your exact systems during the two-week mapping step.
When can guests start texting?
Clef is working today and ready to deploy. Texting goes live at each hotel once the property's requirements and carrier registration are in place. Our target is your first workflow live in four to six weeks.
Bring us your busiest desk.
Tell us about your property, the systems you run, and where guest requests pile up.